Trust & safety
Trade with confidence.
Every order on Jaratrade is backed by KYC verification, funds held in escrow, and a 1-day dispute window. We review every claim.
KYC standards
Every seller verified before they list
About 25% of applicants don't get through. We'd rather lose the seller than lose a buyer's trust.
Corporate Affairs Commission
CAC business registration verified
Director-level ID
NIN, passport, or driver's licence
Address verification
Third-party reference + spot inspection
Bank account verification
Confirmed in the business name
PCI DSS Level 1 certified. Licensed payments across Nigeria, the UK and US.
Secured payments
Funds held until you confirm delivery
Every transaction runs through Flutterwave. Buyer funds are held in escrow from payment until you confirm receipt - only then do we release to the seller. If the order goes wrong, we can refund without involving the seller's bank.
- Card, bank transfer, or USSD accepted
- Funds held in regulated escrow until delivery confirmed
- PCI DSS Level 1 compliant payment processing
- Refunds processed to the original payment method
Dispute resolution
1 day to raise it. We review every case.
You can resolve disputes from the importer dashboard. We email the seller and the admin team at every stage.
Open
You file a dispute with a description and (ideally) photos. The seller is notified immediately.
In review
A Jaratrade admin reads the complaint and any evidence. Usually within 1 business day.
Resolved
One of three outcomes: refund (full or partial via Flutterwave), replacement (we re-ship at the seller's cost), or dismissed (with a written explanation).
Inventory accuracy
If it's listed, it ships
Sellers confirm stock weekly. If a product is listed and turns out to be out of stock when you order, we'll either refund within 24 hours or help you find a substitute from another verified seller.
Weekly stock confirmation
Sellers are prompted every Monday to confirm their listed counts.
24-hour refund SLA
If we can't fulfil, the refund is in your account inside a day.
Report fraud
See something? Tell us.
Suspect something's off? Email admin@jaratrade.com. We act on every report within 24 hours and never share the reporter's identity with the subject of the report.
If it's urgent (safety, ongoing fraud)
Call our 24/7 line at the bottom of any importer / exporter dashboard.
What to expect from us
48 hours, three milestones
- Within 1 hourAutomated receipt of your report
- Within 4 business hoursInitial review
- Within 48 hoursResolution path communicated
Questions about trust & safety?
Talk to our trust team or read the full terms.